FAQs
We understand you may have concerns during your journey.
Here are answers to some common questions to help you feel at ease before we begin.
Q: Is my conversation confidential? Is my privacy protected?
Absolutely. We prioritize your privacy. All conversation data is handled strictly according to privacy regulations for counselling quality and research purposes only, and will never be shared externally.
Q: How exactly does AI WhatsApp counselling work?
You simply chat with our AI counsellor just as you would use WhatsApp normally. It provides instant advice, coping skills, and daily encouragement based on your habits to help you through every craving.
Q: Who can use this service? What is the cost?
This service is designed for Hong Kong residents and people currently in HK. Most importantly, it is completely free, aiming to provide zero-barrier smoking cessation support for the public.
Q: What to prepare and can I stop anytime?
All you need is a smartphone with WhatsApp installed. You can chat with the AI at your own pace. If you wish to pause or quit, simply stop messaging; there is no obligation or pressure.